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Technical Support

Email: support@alexanderstreet.com
Telephone: 1-800-889-5937

When reporting a problem please include your customer name, e-mail address, phone number, domain name or IP address and that of your web proxy server if used.

Using the Toolbar: Thumbnails and More

The Toolbar is located just below the video title at the top of the screen.

"See More Details" expands to provide bibliographic, semantic, production, and other information about the video.

"Transcript" icon opens a new window showing the entire transcript. In that new screen, you can read the entire transcript as well as play the video or add it to your playlist.

"View Thumbnails" icon refreshes the screen with thumbnails from your video at 60-second intervals. Clicking any thumbnail refreshes the screen and jump starts your video at the timecode of the frame you clicked. You can change the frequency and dimensions of the thumbnails by clicking the "Interval (seconds)" and "Dimensions" options just above the thumbnails.

"Add to Playlist" icon allows you to add the video to a new or existing playlist. (See the Playlist feature for more details.)

"Embed/Link" icon opens a new window with a Permalink for linking to the screen from another website, and with Embed Code to embed the video on another website.

"Print" icon prints the screen.